Privacy Policy

Last updated: 2026

Citizen Cooling Solutions Limited("we", "us") respects your privacy. This policy explains what information we collect through this website and how we use it.

Information we collect

When you submit a quote request or contact us, we collect the details you provide — such as your name, phone number, email and a description of your enquiry. We may also collect standard, anonymised analytics about how visitors use the site.

How we use your information

We use your information solely to respond to your enquiry, prepare quotations, deliver our services and maintain our business records. We do not sell your personal information.

WhatsApp & third-party services

Our quote form can open WhatsApp to send your message; this is subject to WhatsApp's own privacy terms. Embedded maps are provided by Google and subject to Google's privacy policy.

Your rights

You may request access to, correction of, or deletion of the personal information we hold about you, in line with Kenya's Data Protection Act, 2019.

Contact us

For any privacy questions, email info@citizencoolingsolutions.co.ke or call 0721 670960.